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Terms & Privacy

EFFECTIVE DATE: JULY 01, 2023

Welcome to Supaw Food!  The Supaw Food (202303035583) and our affiliates and subsidiaries (“THE SUPAW FOOD”, “WE”, “US” and “OUR”) urge you to carefully review these Terms of Use (“TERMS”) as they contain the legal terms and conditions that govern your use of and access to The Supaw Food website located at https://supawfood.my, on which these Terms appear (each individually, the “SITE”). We hope you find our Site informative and enjoyable.

By accessing the Site, you agree to these Terms and to our Privacy Policy which is incorporated herein by reference, and to any additional rules that we may post on the Site. We may make changes to these Terms from time to time and may notify you by posting a revised version on the Site. If we make any material changes to these Terms, we will notify you by email through the email address you most recently provided to us or by prominently posting a prominent notice of the changes on the Site. Your continued access or use of our Site following changes to these Terms will constitute your acceptance of any changes to our Terms.

You acknowledge that you have reviewed these Terms in their entirety, that you agree to these Terms in their currently-posted form, and that these Terms constitute binding and enforceable obligations on you. You may also be asked to re-acknowledge and re-accept these Terms following any material changes. If the modified Terms are not acceptable to you, your only recourse is to cease using our services and our Site. The Supaw Food reserves the right to refuse service, terminate accounts, or remove or edit Content (defined below) on the Site at any time in its sole discretion.

SECTION 1 – BASIS OF SALE

Pet food; Meal Bundles; Meal Subscriptions

  • Pet Food. The Supaw Food Products are designed for dog/cat consumption only.
  • Meal Bundles. Bundle packs are pre-designed packages from our various meals.
  • Meal Plan Subscriptions. We offer different subscription plans for our various meals (each, a “Subscription”).
  • Continuous Subscriptions. When you register for a Subscription, you expressly acknowledge and agree that
  • The Supaw Food (through our third party payment processor: Revenue Monster; Go Biz) is authorized to charge you on a recurring basis for your subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, and
  • Your subscription is continuous until you cancel it or we suspend or stop providing access to the sites or products in accordance with these terms. If your payments details change, your card provider may provide us with the updated payment details. We reserve the right to use these updated payment details for future charges in order to help prevent any interruption to the delivery of service.
  • Additionally, by signing up for our Subscription you are agreeing to recurring periodic payments for an indefinite time until cancelled by you or us. You can cancel your Subscription at any time, provided that you do so within the applicable cancellation notice period set forth below and before the applicable ‘cut-off’ date and time that is shared with you on your account dashboard.  Please take note that you can only cancel your subscription after you receive your first delivery. You can do so by clicking on “Manage Subscription” in your Account Dashboard.
  • You can reactivate at any time following your cancellation, but we reserve the right not to permit reactivation where we have previously elected to terminate a subscription by you.
 

 Cancellation terms and ‘Cut-off’ times

  • As a monthly subscriber, you can cancel anytime by contacting customer support or logging into your account. Any meal order identified as ‘Order Processed’ or ‘Order Completed’ on your upcoming page, has been processed and cannot be cancelled. You will be responsible for all charges (including applicable taxes and other charges) incurred with respec to any meal order processed prior to the cancellation of your subscription.
  • As a subscriber with a commitment of more than 1 month (3, 6 or 12 months), the same rules apply. However, we will also be charging an early termination fee. This fee is equivalent to the discount received. For example, if you have paid upfront RM255 for 3 months of subscription, having received 15% discount for that longer commitment (original price RM300), and you decide to cancel in your first month, we will charge RM45 early termination fee. If you are paying monthly, and not upfront for that same 3-month commitment, deciding to cancel in your first month, we will charge RM15. 
  • If you cancel, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires.
  • If you cancel after the cut-off date and time, we have the right to deduct the amount equivalent to the delivery in question. Cancellations for orders must be received by 5 working days (Monday – Friday) before your next delivery. For example, if your next delivery is on a Monday, you need to make changes by the previous Monday. 
  • The reason for this is to give our kitchen ample time to source, prepare and cook your pet’s order. If cancellations happen after the above cut-off times, we have already started the process of your order.
  • Refunds will only be granted as per Section ‘Returns, Refunds and Credits’, and will not be applicable to cancellations where our product and service are as requested.
  • In the event you cancel or put your Subscription on hold, please note that we may still send you promotional communications unless you opt out of receiving those communications by following the accompanying unsubscribe instructions or contact us.

 

SECTION 2 – PRODUCTS OR SERVICES (if applicable)

  • Acceptance of an order is not a guarantee of the availability of the Products. All acceptances are conditional upon the availability of the Products ordered.
  • Certain Products or services may be seasonal and available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
  • We reserve the right to impose limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific meal ingredients or entire meals) without prior notice.
  • We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time. If you have requirements for a certain products, please contact us at [email protected] .
  • We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


No Resale

  • You are not permitted to resell or otherwise use the Products for commercial purposes.

 

SECTION 3 – PRICES AND PAYMENT

Pricing

  • All prices are shown in Malaysian Ringgit (MYR) and applicable Taxes and other charges, if any, are additional unless explicitly stated otherwise.
  • We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the amounts or other charges associated with your Subscription, we will provide advance notice of such changes.
  • We will not, however, be able to notify you of changes in any applicable Taxes. The shipment of a Subscription to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your Subscription in accordance with the cancellation policies set forth herein. 
  • Promotional discount codes may be given at our sole discretion on terms and conditions notified at the time of the relevant promotional offer or discount (“Discount Code”).  
  • If a discount code or cashback site offer has been used within any order which was trade or an unauthorized consumer order, we have the right to retract this order. This term also supersedes any other term related to sold Products. This term is related to both consumer and trade customers.


Payment and Billing Information

  • Orders will only be under processed and to be arranged for delivery once we have confirmation of payment has been made.
  • No payment will be deemed to have been received until the we have received the payments full in cleared funds
  • By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for the total amount of your subscription or other purchase(including any applicable taxes and other charges) (collectively, as applicable, an “Order”). 
  • If the payment method cannot be verified, is invalid or is otherwise not acceptable by the above Cut-Off times in section 4.1.1, your Order will be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Order. In the event you want to change or update payment information associated with your account, please get in touch with us at [email protected]
  • You acknowledge that the amount billed may vary due to promotional offers, changes to your Subscription or changes in applicable taxes or other charges, and you authorize us (or our third party payment processor) to charge your payment method for the corresponding amount.
  • In the event your credit card fails when we attempt a charge, we will try again periodically and promptly notify you and try again periodically. If we cannot successfully charge your card at the Cut-Off time necessary for your area of delivery, we reserve the right to not send your Order. If we do send your Order, you are responsible for prompt payment.


Charge Timing for Subscriptions and Subscription Add-ons

  • We will charge for your first order at the time you complete setting up your account on our website directly. Subsequent orders will be charged 3-8 days before your next scheduled delivery, though timing may vary.


Charge Timing for One-time Purchases

  • One-time purchases not part of a subscription plan, such as when purchasing singular meals, treats, or other add-ons will be charged at the time the order is placed.


Meal Plan or Delivery Changes to Recurring Orders

  • Please refer to “Cancellation terms and ‘Cut-off’ times for more information. Meal Changes follow the same rules as cancellations, however delivery changes (address, date/time) follow a different timing.
  • CHANGES OR CANCELLATIONS OF AN UPCOMING RECURRING ORDER MUST BE RECEIVED 5 WORKING DAYS BEFORE YOUR NEXT DELIVERY (for example, if your next delivery is on a Tuesday, you need to make changes on the previous Tuesday).  
  • If you happen to change your order by two weeks or more, your payment date shall also move by two weeks. If you happen to cancel your order mid-cycle, as long as not within the cut-off times, you shall be granted a customer credit balance of the value of the outstanding deliveries.
  • If you happen to cancel the day of your delivery, we have the right to deduct the amount equivalent to the order in question. You are also invited to continue that monthly subscription’s orders and we will proceed to annul any renewal of your subscription thereafter.


Service Charges

  • At our sole discretion, we reserve the right to charge service fees, including, but not limited to, the following circumstances: 
  • Late changes. If you request a change to your order after our Cut-Off times according to delivery area and we are able to accommodate your request
  • If you request an order sent outside of our normal delivery day / service area
  • If you request a non-standard variation of our Product (Customisation)


Account Ledger

  • Your account may be associated with a ledger with a positive or negative balance. Balances may be created or earned through prepayments, unfulfilled orders, loyalty incentives or other offers or mechanisms we make available from time to time. Your balance may be negative if we are unable to process payment for an Order.

 

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Health Conditions & Product Suitability

  • It is your responsibility to verify whether our Products are suitable for your pets and to inform us if your pet has any health issues, including allergies. We are not veterinarians and DO NOT offer veterinary advice. We make NO REPRESENTATIONS about the suitability of our Product for your specific pet, and disclaim all liability associated with any adverse reactions. If you are concerned about whether our Products are suitable for your pet, please consult with your veterinarian. 
  • Please also take note that our Products are perishable and has an expiry of 6 months when kept in the freezer, just like most frozen food human-comestibles. If Product is kept in the chiller fridge, no longer than 3 days. We are not liable should you feed your pet the food outside the Product’s valid consumption times.
  • Please also take note that as  our Products are made from 100% real whole ingredients, including Chicken,Quail, Duck, Fish, Salmon, Rabbit you may find animal bones from any of the above in the packaging. It is your responsibility to check food (1) upon delivery and (2) upon serving to pet for any bones you may find


Nutrition and well-being information

  • Certain Content presented on our Site is intended to impart general pet nutrition, pet fitness and pet wellness information. Such informational Content is not intended to be construed as or be a substitute for professional veterinary advice, diagnosis or treatment.
  • Always seek the advice of your veterinarian or other qualified health provider with any questions you may have regarding your pet’s medical condition. Never disregard professional medical advice or delay in seeking it because of anything on or associated with our Site, our products or our services. 

 

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  • For more detail, please review our Returns Policy.

 

SECTION 7 – DELIVERY

  • We will be making deliveries on the nearest Monday or Thursday according to our delivery schedule or the schedule agreed upon with the Supawfood team member you spoke to upon Order confirmation. 
  • For every delivery, you will receive an email / WhatsApp notification prior to Order delivery, stating the date and two-hour time slot for delivery. If there is a discrepancy between the agreed date and time of Order delivery, and the date and time on the notifications you receive, and you happen to not be at home to receive the Order, you will be charged a re-delivery fee for a second delivery attempt.  
  • If you have not made payment by the date of Order delivery, regardless of payment method, we reserve the right to withhold handover of your Order until the payment has been made.
  • We send Orders for delivery through in-house and third-party carriers, and reserve the right to take a photograph of the delivery for proof and future reference of Order being fulfilled. 
  • You are responsible for inspecting all Products you receive for any damage or other issues upon delivery. Product can arrive frozen or chilled. If any issues with the products received, you are to report such issues within 48 hours of receiving order for the Supawfood team to find an adequate solution where applicable. If not received within that time-frame, we will not be able to assist.
  • To maintain the quality and integrity of the Products, you should immediately freeze the Products upon receiving. From the time of delivery, the condition and consumption of the Products are solely at your risk, and you are solely responsible for the proper handling, preparation, storage, use and consumption of the Products following delivery. Therefore, we also strongly suggest you check the Product upon each serving.
  • If you are not at home when your delivery arrives, we will follow the special instructions provided for your account upon registering for our Product, and reserve the right to charge a re-delivery fee of a minimum of RM15 to send to an alternate location where applicable. 
  • We will pack the Orders in a specific manner to assure you receive your order in good condition. It is at your own risk upon to request that we leave your order unattended (exp: Lobby, Guardhouse, Mailbox etc). We will not be liable for the safety or condition of order after we leave the order unattended as requested. We encourage you to provide specific delivery instructions, but we cannot guarantee that the third party carriers will follow them.
  • Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such a person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
  • WE RESERVE THE RIGHT TO CHARGE AN ADDITIONAL FEE IF OUR CARRIER CANNOT DELIVER A PACKAGE BECAUSE YOU PROVIDED IMPROPER INSTRUCTIONS OR THE CARRIER IS UNABLE TO LEAVE THE PACKAGE.
  • While we strive to provide the best customer experience possible, we are not liable for the actions or in-actions of third party carriers. Please contact us as soon as possible if you experience an issue with the carrier.
  • IT IS YOUR RESPONSIBILITY TO NOTIFY US SAME DAY IF YOU DO NOT RECEIVE YOUR PACKAGE DURING YOUR SCHEDULED DELIVERY WINDOW. YOU CAN REACH OUT TO OUR CUSTOMER SERVICE NUMBER AT +6011 11957165.
  • In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, our carrier will attempt to deliver your Order as soon as reasonably possible. In the event that timely delivery is not feasible, we may retry, cancel your delivery for the period so affected and issue you a credit, or resend a new Order at a later date. We will do our best to work with your availability
  • In the case of public holidays, we reserve the right to move your delivery to an alternate date depending on the availability of both yourself and the carriers. You will receive a notification of upcoming deliveries prior via email / Whatsapp. If there is availability, we will deliver anyways on the holiday itself. You can always change your delivery date and time at your account dashboard.

 

SECTION 8 – RETURNS, REPLACEMENTS, REFUNDS, AND CREDITS

  • If you are dissatisfied with a meal for any reason, please contact us at [email protected] within seven (5) days of the date you received the delivery. We accept returns or exchanged of purchases made on our Site in accordance with our Return Policy. 
  • We may require the return or photographic documentation of any meal that you are dissatisfied with before we provide you a refund, replacement, or Credit.
  • In certain circumstances, such as if we want to thank you for your patience with a delayed delivery or to address another customer service issue, we may provide you customer experience credits of promotional value that will be automatically applied to your next eligible Order under your Meal Subscription as applicable (“Credits”). Credits may only be redeemed for the type of Product for which they were issued, are promotional in nature, are not transferable, and are not redeemable for cash or other property.
  • You may only redeem Credits after they are applied to your Supaw Food account. If for some reason you believe that there is a discrepancy regarding your Credit balance, please contact us at [email protected] for  Subscription-related Credit inquiries. All decisions regarding your Credit balance will be determined in our sole discretion and are final.
  • Depending on the circumstances, we may, in our sole discretion, replace the meal at our expense, provide you a full or partial refund of the purchase price for that meal, or provide you with Credits for that meal that will automatically be applied to future deliveries under your Subscription. For a full description of our Return Policy, please click here.

 

SECTION 9 – OPTIONAL TOOLS

  • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
  • You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  • Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  • We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 10 – THIRD-PARTY LINKS

  • Certain content, products and services available via our Service may include materials from third-parties.
  • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
  • We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

  • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 12 – PERSONAL INFORMATION

  • Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 14 – PROHIBITED USES

  • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  • We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  • You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
  • You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  • In no case shall Supaw Food, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
  • YOU ARE SOLELY RESPONSIBLE FOR THE PROPER AND SAFE HANDLING, PREPARATION, STORAGE, USE AND CONSUMPTION OF THE PRODUCTS YOU RECEIVE FROM US. YOU ACKNOWLEDGE THAT WE HAVE NO LIABILITY WHATSOEVER FOR HUMAN CONSUMPTION OF PRODUCTS DESIGNED FOR PETS. YOU ARE ALSO SOLELY RESPONSIBLE FOR KNOWING ABOUT ANY FOOD ALLERGIES YOU OR YOUR PET MAY HAVE AND VERIFYING THE PRODUCTS AND THEIR CONTENTS BEFORE YOU OR YOUR PET HANDLE, PREPARE, USE OR CONSUME SUCH PRODUCTS. 
  • WE ATTEMPT TO DISPLAY THE PRODUCTS AND OTHER MATERIALS AND INFORMATION YOU VIEW ON THE SITES, INCLUDING PRICING AND NUTRITIONAL INFORMATION, AS ACCURATELY AS POSSIBLE. HOWEVER, WE DO NOT GUARANTEE THE ACCURACY OF SUCH MATERIALS AND INFORMATION AND ARE NOT RESPONSIBLE FOR ANY CLAIMS ARISING OR RESULTING FROM YOUR RELIANCE THEREON.
  • IN THE EVENT OF AN ERROR ON OUR SITES, IN AN ORDER CONFIRMATION, IN PROCESSING OR DELIVERING AN ORDER OR OTHERWISE, WE RESERVE THE RIGHT TO CORRECT SUCH ERROR AND REVISE YOUR ORDER ACCORDINGLY (INCLUDING CHARGING THE CORRECT PRICE) OR TO CANCEL YOUR ORDER AND ISSUE YOU A REFUND. YOU FURTHER AGREE THAT THE PRODUCTS AND OTHER MATERIALS YOU RECEIVE IN YOUR ORDER MAY VARY FROM THE PRODUCTS AND MATERIALS DISPLAYED ON THE SITES DUE TO A NUMBER OF FACTORS, INCLUDING, WITHOUT LIMITATION, SYSTEM CAPABILITIES AND CONSTRAINTS OF YOUR COMPUTER, MANUFACTURING PROCESS OR SUPPLY ISSUES, THE AVAILABILITY AND VARIABILITY OF PRODUCTS, DISTINCT COOKING OR OTHER PREPARATION METHODS AND VARIABILITY OF COOKING EQUIPMENT AND APPLIANCES. 
  • THE SITES MAY CONTAIN INFORMATION ABOUT PRODUCTS THAT ARE NOT AVAILABLE IN EVERY LOCATION. A REFERENCE TO A PRODUCT ON THE SITES DOES NOT IMPLY OR GUARANTEE THAT IT IS OR WILL BE AVAILABLE IN YOUR LOCATION OR AT THE TIME OF YOUR ORDER.
  • If, for any reason, The Supaw Food shall be found to be liable, our aggregate liability to you or any other party or parties claiming with, under or through you, shall be limited to the lesser of the total amount paid by you to access and use our Site or MYR 500, notwithstanding any claim that such remedy fails of its essential purpose. To the greatest extent permitted by law, no claim or action arising from or concerning the Site, Content or otherwise hereunder may be brought later than one (1) year from the date the claim or cause of action arose. 
  • We reserve the right to change any and all Content and to modify, suspend or stop providing access to the Sites (or any features or functionality of the Sites) and the Products at any time without notice and without obligation or liability to you. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, vendor or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us.


SECTION 16 – INDEMNIFICATION

  • You agree to indemnify, defend and hold harmless Supaw Food and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 17 – SEVERABILITY

  • In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 18 – TERMINATION

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 19 – ENTIRE AGREEMENT

  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 20 – GOVERNING LAW

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.


SECTION 21 – CHANGES TO TERMS OF SERVICE

  • You can review the most current version of the Terms of Service at any time at this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 22 – CONTACT INFORMATION

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